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Dining Guidelines

Dress Code:

To ensure and enhance the experience of all our guests, we ask that you respect our dress code. We suggest collared shirts and closed toed shoes for gentlemen. We consider tank tops, overly provocative clothing, including offensive or profane language or images on clothing too informal for the dining experience we plan to provide. Your comfort and happiness is our priority; however, we believe that overly casual attire is not appropriate for dining in our restaurant.

Decorations:

We want our guests to enjoy special occasions like birthdays, anniversaries and other celebrations but we reserve the right to manage our dining rooms and pub areas. If decorations, including balloons, are offensive or so voluminous that they disturb the ability of other tables to enjoy our dining environment, we will politely suggest alternatives, up to and including removing the decorations from the building.

Conduct:

We want every guest to have a wonderful visit but we will respectfully request tables who are becoming too loud and disturbing surrounding guests, to lower the volume.

Profanity towards the staff is unacceptable and will be dealt with immediately. Offensive language at volumes that can be overheard by other guests will also be addressed.

Dining Guidelines:

Our restaurants are not designed to accommodate large groups. The majority of our tables accommodate four people. Tables cannot be combined and split parties will likely not be seated adjacent to one another. We also request that split party guests refrain from making table visits within the “split” party so that surrounding guests are respected.

We welcome families, but we ask parents to keep children at the table and to calm vocal infants or youngsters outside of the dining room. Please know that we will address a table when a volume level is loud enough to diminish the experience of other guests, whether that volume level is caused by children or adults. Maintaining civility within our dining rooms is always a priority in our restaurants.

While we consider special requests, modifications are not always possible as they can impact the focus of the kitchen and the quality of certain dishes.

Please notify us of any allergies as the ingredients listed on the menu are abbreviated in certain instances.

To minimize distractions to other guests, please take cell phone conversations out of seated areas and set your devices to silent.

If a table sits empty for longer than 10 minutes without notifying staff, the table will be cleared and food will not be remade.

Out of consideration for other guests who are waiting, we may ask for your table if a significant amount of time has passed subsequent to your seating. We typically will not make this request until at least 90 minutes after your party is seated.

Reservations:

Seating Your Party:

Your party will be seated, and your reservation will thus be honored, when half of the members of the party have arrived at the restaurant. If additional guests join your party and request to be seated with the party, we will do our best to accommodate the request. However, we cannot guarantee seating for such guests that were not included in the original reservation and the additional unreserved guest will, most likely, be seated at a non-adjacent separate table. A reminder, we ask that all parties limit their experience at the table to 90 minutes. Sitting at a table for longer than one and one-half hours can interfere with waiting guest’s reservations and their ability to enjoy the restaurant, too.

Late Arrivals/No-shows:

We will hold reservations for 15 minutes. If your party has not arrived or called via phone within 15 minutes after your reservation time, the restaurant reserves the right to mark your reservation as a no-show or cancellation. If your party is still interested in dining with us subsequent to missing the original reservation appointment, we will do our best to accommodate your request. However, the restaurant cannot guarantee that subsequent requests can be accommodated due to other reservations that may already be in place.

Cancellations:

You can cancel a reservation online or call the restaurant directly. Guests are encouraged to cancel any reservations that they will be unable to honor at least 30 minutes in advance on the day of the reservation.

Why was my reservation canceled?

If you did not cancel your reservation, but you received an email cancellation notice, that means the restaurant has marked your reservation as a cancellation in their Resy reservation book. This could have been done by accident, or intentionally if an issue suddenly affected the restaurant’s ability to serve you (e.g. weather-related closures, etc.) If the reservation has not yet occurred, please contact the restaurant directly to see if they can reinstate your reservation.

Technical Support:

If you are using a screen reader and encounter difficulty using this website, please contact our Support Center at 615-269-1940 for assistance. Further, please feel free to contact us at supportcenter@jalexanders.com and provide the URL (web address) of the material you tried to access, the problem you experienced, and your contact information.


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